• Peer-reviewed
    • Open Access
    • Konferenzpaper

    Proactive Knowledge Assistance for Service-Desk Agents: A Feasibility-Study of the Shift to On-Premise LLMs for Data Privacy

    Publikationsdetails

    Autoren
    M.Sc. Jérôme Agater, Halil Ege, Prof. Dr.-Ing. Ammar Memari, Jorge Marx Gomez
    Publikationsjahr

    2025

    DOI
    10.5171/2025.4646825
    URL
    https://ibimapublishing.com/p-articles/46AI/2025/4646825/