Publikationen
- Customer Service Ethics in the Metaverse, International journal of human computer interaction, 2023
- Development and Evaluation of a Maturity Model for AI Deployment Capability of Manufacturing Companies, Information systems management, 2024
- Trust-Supporting Design Elements as Signals for AI-Based Chatbots in Customer Service, International journal of service science, management, engineering, and technology, 2023, S. 1–16
